FAQs

Browse the products, select your preferred items, choose size/quantity, and click “Add to Cart.” Then proceed to checkout to complete your purchase securely.

No, you can checkout as a guest. However, creating an account helps track orders and makes repeat purchases faster.

We ship all over India. For international shipping, please contact our support team via WhatsApp.

Once your order is placed, you'll receive a confirmation email with your order number and details.

We accept all major credit/debit cards, UPI, Net Banking, and wallets via Razorpay.

Yes, all payments are encrypted and processed through secure gateways.

Yes, Cash on Delivery is available on select pin codes with a small service fee.

Check if your card has sufficient balance, if the CVV/OTP is correct, or try a different method. If the issue persists, contact your bank.

Once shipped, you'll get a tracking link via email and SMS. You can also track it under “My Orders.”

Please reach out to us with pictures of the defect within 48 hours of delivery for a replacement or refund.

We accept returns within 7 days of delivery for unused and unwashed items. Visit our Refund Policy for full details.

Orders can be cancelled within 12 hours of placement or before they are shipped. Reach out via WhatsApp for fast cancellation.

Yes, Loomkala offers ethically sourced and handcrafted fabrics directly from Indian artisans.

Yes, we accept bulk and custom orders. Please visit our Bulk Orders page or message us on WhatsApp.

Yes, please email us at support@loomkala.com with your GST details right after placing the order.

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